300 Central Avenue Box 255 | Finley, ND 58230-0255
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The Citizens State Bank's Help

Welcome to The Citizens State Bank's Help page. We provide the information to help our customers with any questions or problems they might have.

Please feel free to call (701) 524-1921, (701) 797-2921 or (701) 587-5921 with any questions you may have.

A: Yes! Each individual customer's account is insured by the FDIC up to $250,000 per account.

A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

A: After your checking application has been approved, you will receive our routing and transit number and your account number. Simply contact us, and have your Social Security Number and account information available to set up your direct deposit right over the phone.

A: Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices.

A: We have a variety of business and personal accounts. Check out our Products & Services page to see which accounts you can apply for online.

A: Yes we do offer IRAs online. To see what we currently offer, visit our Products & Services page.

A: Yes! If you want a checking account that pays a market rate of interest, check out our Now Checking account.

A: At this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.

A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.

A:Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

A: Your account information is updated every business day with new transactions that posted to your account the previous day.

A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.

A: You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.

A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.

A: Yes, the Internet Banking product stores your User ID, password and user preferences. If you keep a stock portfolio, that information is also stored.

A: Your account information is updated every business day with new transactions that were posted to your account the previous business day

A:You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.

A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

A:Internet Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.

A: Not at this time. But in the future, you will be able to schedule open, future and recurring transfers.

A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

A: Yes, we have an Online Banking Demo.

A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.

A: You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a password to access the service for the first time. You may contact us by telephone or wait for your password to be mailed to you. You must have an existing checking, savings or loan account before banking online.

A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.

A: Just call us and we will take you through the steps needed to get back into the system immediately!

A. Watch the demo to see how it can save you time and money!

A. Look here to see how much time and money it can save you.

A. Learn More and take it for a test drive!

A. Visit our Frequently Asked Questions.

The Internet banking service has several effective security techniques that we encourage you to implement when you use the Internet banking service:

  1. Never reveal your password to anyone or leave your password anywhere that someone else can obtain and use it.
  2. Change your password on a regular basis.
  3. Use the Exit button to end each Internet banking session. Do not use the Back button to exit the site.
  4. Change your session timeout in User Options to a time that meets your needs.
  5. Balance your account on a regular basis. Internet Banking makes it easy!
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